All Thursday Wash downs are canceled for this week. I apologize for late notice, In the last post I promised I would try once more to hire two qualified staff members and train them the the best of my ability. I broke that promise by hiring and training four that have all to date abandoned the position. There is no feasible way to washdown the 23 requested boats myself on top of maintaining all operations on the retail end. Washing only a partial amount of the sum general leaves some unhappy clients, not to mention takes me twice the time alone. Despite my Inherent instinct to please you the customer. I am worn thin and have to evaluate if this service is worth the torture it has been. I can most confidently answer that absolutely not. However I am again moved buy a sense of duty on your behalf. This effort speaks for itself with the results you recieve for wash downs. Going the extra mile to spot dry stainless with a hand chamois, open and clean around hatches, anchor lockers, taking the time to remove carpets to washdown the cockpit area from he roof down, sponging behind seats, treating nonskid and soft glass with different product and brushes are all things you the boater may not consider that goes into this dance.
I call it a dance because it is one. I start as the leader, the male figure that scrubs and dictates the course and direction. the problem is my followers are novice, clumsy, slow to learn. It holds up the entire process and I need to improvise until they become more accustomed and proficient. It takes time to become aquinted with this job, Time that too many employees care not to take. The last person that quit said he would rather work construction because you "only really work like 3 hours and get paid for 8" even though he was making $6 more per/hr with me. I wish I was exaggerating. I am always blindsided by the way these staff members choose to quit. they all say they love the job, love the pay, love the boats, love the free sunglasses and boat shoes, love the pizza on friday then they fall off the face of the earth on monday never to be heard from again. So why are these guys falling like dead flies out of no where? The answer is simple. It's "work." you have to think for yourself, work as a team, use common sense. These people are not at all overworked. I give breaks and refreshments whenever needed, No one works more than 7 hours a day god forbid you couldn't pay these people $100 cash for one extra hour of there time. And when you do (as I have) you never see them again.
The reason I share these details is not to vent out frustrations but to educate you the boater on the nature of this job and what you are or were paying for. I would also like to take time to address a far to redundant question I am always asked. I get many calls, some last minute some with lofty request to do what may seem to be rather simple. as follows:
"Hey mitch, could you please get to my boat tomorrow, we have guest coming up and if you could get around the inside too." ... alright, around the inside? the cockpit?
I know what you mean by inside but what this customer is asking for is a favor. the second I mention surcharge, they might say something like "well just see what you can do, just the bugs around the windows, the carpets, the seats you know"
I have been extremely generous in doing "touch ups" for to long. This requires a minimum half hour of hustle in a 120º enclosed cockpit trying to find power switches to plug in the vacuum, removing carpets to say out bugs, treating the vinyl ect. all things that I have stressed are strictly weekday extras. we don' have the daylight to waste on an inclusive cockpit detail. the reason we do this separate and charge is because we can take the time to do it RIGHT. The client that ask for these favors is often disappointed in finding the edges of the back seat cushion still was grimy, or "there were waterspots on the inside of the front center panel"
well good news is you didn't have to pay for it, and If I did add a $15 surcharge to cover materials you got more than what you paid for. so next time how about we treat your glass or clear vinyl inside and out during the week that way it stays hydrophobic and looks great all season? I am always happy to meet with anyone that would like to go over any specifics as always. I don't want anyone disappointed in the service, so its important to know what your paying for and what options you have.
In conclusion I have a two request to ask. First, If you do have the time please e-mail, or submit a request with details of exactly what your expectations are with each washdown. i.e. in notes you might add, "I would really like the carpets vacuumed each week" or "what can you do to the inside of our clear vinyl" "please fog for insects" and so on. I have not had the time to make contact with everyone on these extras.
secondly. I would like your feedback concerning my exit. As is stands I have two options. I'm sure by now you can guess my number "1" choice, however I find it weighs to much on me to abandon all services without giving some alternative or option. My assumption is that I will still have many clients willing to take the ride and have their boat washed so I had to address some things prior to my arrival of this statement.
1. Abolish the service
2. Continue with new crew without my assistance.
Unpacking option two: My Supervision throughout the season will be variable but my orientation and initial guidance extremely thorough. I realize this option does not take my name off the service, nor insinuate that my involvement is completely absent. Choosing option two only gives you a fair chance of routine wash downs with no guarantees. I do have Frank Harden apart of our team and I have much faith in his good work, however he has limited time to work as you may see him bussing your tables at the TI club later that night. taking Option two you might expect a bumpy start. maybe a few missed wash downs. Maybe they leave some spots behind ect. Considering both Frank and Carston (new hire) Have experience around water and boats were not off to a bad start. It is also plausible this final team might knock one out of the park and prevail with success each week. I'm not guaranteeing anything. If your boat misses the list it misses the list, maybe next week. I have been negotiating potential turn overs of the service but considering my margin on wash downs being 17% (last year) It's not an easy sell. With that said Rates will stay the same so I can pay these kids. As stated in the last e-mail I will continue with topside correction and protective coatings. This List is growing by the day and out until the second week of July already. This service is my hands only and for another article so for now I will leave the fate of wash downs in your hands. anyone that would like to jump ship or continue please again respond at your soonest connivence. Depending on who shows up (pending) I may be able to get to some boats tomorrow if its absolute essential. First call first serve basis.
Thank you again for your time in reading this and your business. I look forward to your response.